TROUBLESHOOTING
| Problem | Possible Solution |
| Air purifier will not turn on or respond to button controls. | Plug in the air purifier |
| Check to see if the power cord is damaged. If it is, stop using the air purifier and contact Customer Support (see 18). | |
| Plug the air purifier into a different outlet. | |
| The air purifier is malfunctioning. Contact Customer Support (see 18). | |
| Airflow is significantly reduced. | Make sure the filter is removed from its packaging and properly in place (see page 9). |
Tap  to increase the fan speed. |
|
| Leave 38 cm / 15 in of clearance on all sides of the air purifier. | |
| air purifier. The pre-filter may be clogged by large particles, such as hair or lint, blocking airflow. Clean the pre-filter (see 14). | |
| Replace the filter (see 15). | |
| Air purifier makes an unusual noise while the fan is on. | Make sure the filter is properly in place with plastic packaging removed (see page 6). |
| Make sure the air purifier is operating on a hard, flat, even surface. | |
| Replace the filter (see 15). | |
| The air purifier may be damaged, or a foreign object may be inside. Stop using the air purifier and contact Customer Support (see 18). Do not try to repair the air purifier. | |
| Strange smell coming from the purifier. | Clean the filter or replace if necessary. |
| Contact Customer Support (see 18). | |
| Make sure not to use your purifier in an area with high humidity or while diffusing essential oils. | |
| Poor air purification quality | Tap to increase the fan speed. |
| Make sure no objects are blocking the sides or top of the air purifier (the inlet or outlet). | |
| Make sure the filter is removed from its packaging and properly in place (see page 9). | |
| Close doors and windows while using the air purifier. | |
| Make sure the room is smaller than 40 m² / 431 ft². The air purifier may not be as effective in larger rooms. | |
| Replace the filter (see 15). | |
 is still on after replacing the filter. |
Reset the Check Filter Indicator (see 14). |
| has not turned on within 8 months. |
is a reminder for you to check the filter and will light up based on how much the air purifier has been used (see 14). If you don’t use your air purifier often, will take longer to turn on. |
| turned on before 6 months. |
is a reminder for you to check the filter and will light up based on how much the air purifier has been used (see 14). If you run your air purifier frequently, will turn on sooner. |
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